Holistic Pulsing in
New Zealand Aotearoa

The official website of The New Zealand Holistic Pulsing Guild, Inc (1992) We welcome your questions and comments.

For general information or further enquiries, please email info@holisticpulsing.org.nz

Updated April 2018

This website is administered by The New Zealand Holistic Pulsing Guild, Inc.
The site aims to support and network members and facilitate the wider Mind-Body arena. With integrity we aim to uphold the ethics, standards and policy of the New Zealand Holistic Pulsing Guild, Inc.

Complaints Procedure

Holistic Pulsing Guild NZ Complaints Process

How to make a Complaint

The Holistic Pulsing Guild has a Code of Ethics and Standards of Practice for the professional conduct required of its members. Copies of these may be obtained from the Guild, its members or on the web site (www.holisticpulsing.org.nz).

When you, the client or colleague believes the Code of Ethics and/or the Standards of Practice have been breached, then a complaint may be made to the Holistic Pulsing Guild. A breach may be an incident or a general feeling that the practitioner has acted inappropriately. “Inappropriate” means anything that is not relevant or necessary to the treatment or service. Complaints made must be relevant to the Code of Ethics and Standards of Practice only (ie not of a personal nature).

You may choose to make a complaint directly to the Health and Disability Commissioner.

Complainee: complaint against

Complainant: making complaint

What to do if making a complaint to the HP Guild

In the first instance contact must be made with the person the complaint is directed to (the complainee) in an attempt to resolve the issue, or at least to notify them of the complaint.

Write down details of the incident with dates, times and names of the relevant people. A complaints procedure and form can be found on the Guild website, below or from the Guild Secretary as required.

To download COMPLAINTS-PROCEDURE word document, click here .

To download COMPLAINTS-FORM word document, click here .

Send a letter (marked confidential) to the Guild Secretary, detailing the incident and what resolution you would like to see. Address: Holistic Pulsing Guild, PO Box 24 255, Linwood, Christchurch.

Keep a record of the letter for yourself, (the Complainant).

The Steps that will be taken:

The Guild Secretary will

Acknowledge receipt of your complaint in writing and give a projected time frame for the complaints process.

Will inform the Complaints Team that a complaint has been received.

The complaints process will begin. Please refer to the Complaints Procedure flow chart and the document “When a complaint is received” for information of the Guild process. This can be found on the Guild website or by contacting the Secretary.

The Holistic Pulsing Guild supports full members with current Annual Practicing Certificates (APC) through the complaints process . Where the complainee  does not have a current APC, they will be notified of the complaint and encouraged to set up their own supports. The complainant will be notified.

If you, the complainee, are not satisfied with the result of the process, you have every right to take your complaint to the Health and Disability Commissioner (www.hdc.org.nz or 0800 11 22 33)

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